How to create browser's console file

In some cases, when you are facing troubles, it will be very helpful to our support team if you provide them with the output file of the browser console.

The steps to get the console logs are pretty similar among the most popular browsers, but there might be slight differences. In this article, you will learn how to obtain them in different browsers. Please, check the steps below.

 

Please note that you have to save the console log from the browser tab where the error is observed! That is, from the SpatialChat tab.

Google Chrome
Firefox
Internet Explorer
Microsoft Edge
Safari
Opera

Google Chrome

Step 1: Open the Developer tools

Press F12 or right-click your mouse at any part of the page and select Inspect from the drop-down options:

 


Step 2: Switch to the Console tab.

 


Step 3: Save the logs

  • Option 1:

Right-click at any place in the console content, and choose "Save as...", as shown below:

 

 

Save the file. 


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Firefox

Step 1: Open Web Developer tools

 

Click the hamburger menu button (1) and select the Web Developer option from the drop-down (2):

 


Step 2:  Open Web Console

 

Choose Web Console from the options:

 

 

You will see the Console tab opened:

 


Step 3: Save the logs

 

Select the console log text, copy and paste it to any text editor (for example, Notepad), and save it as a text file.


Internet Explorer

 

Step 1: Open the Developer tools

 

Press F12, or click the cogwheel icon in the top right corner to open Tools (1) and select the F12 Developer Tools option from the drop-down (2):

 


Step 2: Switch to the Console tab.

 


Step 3: Save the logs

 

Right-click at any place in the console content, and choose "Copy all," as shown below:

 

 

Paste the copied content to any text editor (for example, Notepad) and save it as a text file.


Microsoft Edge

 

Step 1: Open the Developer tools

 

Press F12, or in the top right corner of the page, click the ... button to open the settings (1), choose More tools option (2), and then Developer tools (3):

 


Step 2: Switch to the Console tab.

 


Step 3: Save the logs

  • Option 1:

Right-click at any place in the console content, and choose "Save as...", as shown below:

 

 

Save the file.


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Safari

 

Prerequisite: Enable Apple Safari Develop menu

 

By default, the Develop menu in Safari is disabled. To enable it, open the Safari menu and choose the Preferences option.

 

 

Switch to the Advanced tab.

 

 

Put a checkmark for the Show Develop menu.

 

 

Make sure that you see the Develop menu between the Windows menus and the Bookmarks.

 

 

Close the Preferences.


Step 1: Open the Developer tools

 

Click the Develop menu (1) and then Show Web Inspector (2).

 

 


Step 2: Switch to the Console tab.

 


Step 3: Save the logs

 

Before saving the logs, put a checkmark for Preserve Log (1), make sure that you have selected filter for All (2), and click the Clear log (3) button, as shown below:

 

 

Reproduce the issue you are facing. Now the console activity is recorded.
Select text in the console using Cmd+A hotkey or right-click at any place in the console content, and choose Copy Selected

 

 

Paste it to any text editor (for example, Notepad) and save it as a text file.


Opera

 

Step 1: Open the Developer tools

 

Right-click at any place on your page, and choose Inspect element from the options:

 


Step 2: Switch to the Console tab.

 

 


Step 3: Save the logs

  • Option 1:

Right-click at any place in the console content, and choose "Save as...", as shown below:

 

 

Save the file.


  • Option 2:

If you do not see any data in the saved file, just copy and paste the console logs to any text editor (for example, Notepad) and save it as a text file.


Step 4: Send the saved file to our support team

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