More F.A.Q.

How to kick all guests out of the space when the event is over
How to remove an unwanted user
How to make someone's circle bigger
Is it possible to reduce the limit of people per room?
How to make secret rooms
Can I move participants to other rooms?
How is an admin notified if the space is full and another participant wants to enter?
How is a participant notified that he tries to enter the space that is already full?
How many pixels is the radius of audibility from avatar to avatar? When the other ceases to be heard at all?
How's the performance of SpatialChat in countries with weak internet connections?
Are there any limitations for the participants from China, Hong Kong, and Taiwan?

 

  • How to kick all guests out of the space when the event is over

The answer is here: I want to lock my space

 

  • How to remove an unwanted user

If you are an admin, you can click on that user, go to admin actions, and select "Remove user." To deny him entry, you will have to set a password for the entire space. More about this: I want to lock my space

 

  • How to make someone's circle bigger

By zooming in or by using a Megaphone.

 

  • Is it possible to reduce the limit of people per room?

Nope.

 

  • How to make secret rooms

You can find an answer here, in the "How to lock the room" section.

 

  • Can I move participants to other rooms?

No. You can turn on a megaphone or broadcast and ask everyone to go where you need to.
We simulate the experience of real conferences where people move around the conference hall and rooms themselves. Admin or Moderator is not able to force them to move anywhere (only by invitation)

 

  • How is an admin notified if the space is full and another participant wants to enter?

He will see the following popup:

mceclip0.png

 

  • How is a participant notified that he tries to enter the space that is already full?

He will see the following popup:

mceclip1.png

 

  • How many pixels is the radius of audibility from avatar to avatar? When the other ceases to be heard at all?

Based on logic in code, 540px is the threshold. 
- 0-192px from center to center of avatars you will hear at 100% volume
- 193px-539px volume drops exponentially
- 540px + we disconnect the tracks, you will not hear each other

In reality, based on how loud someone speaks, how loud their mic output is, and how loud your speaker is,  you can stop hearing someone at 400px (11% volume) distance, this is very individual and needs to be tested.

For reference, this is the volume in %:
192px - 100%
200px - 88%
250px - 45%
300px - 26%
350px - 17%
400px - 11%
450px - 8%

  • How's the performance of SpatialChat in countries with weak internet connections?

SpatialChat, as any video communication tool, requires a stable connection. It doesn't have to be fast, as SpatialChat adapts to the bandwidth and downscales or disables less essential video tracks. But it has to be stable. Interruptions in connection will lead to disruption in video/audio streams.

  • Are there any limitations for the participants from China, Hong Kong, and Taiwan?

We are trying to make our service better for your usage every day and for everyone. Nevertheless, some country's network or corporate network sets their limitations. Meaning that in some cases, your usage of SpatialChat might be of bad user experience (e.g., some technical issues), or you won't be able to enjoy our service at all. We are sad if this is the case, but there is nothing we can do about it.

We recommend testing the service before you purchase it. But we would like to underline that we cannot guarantee error-free usage. Our service as many other services on the Internet is provided "as is" and "as available basis". What does it mean? Well, as much as we strive to make our service available still we cannot guarantee and warrant that the service will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We have confirmed information by manny successful events organized by our users from Hong Kong and Taiwan that SpatialChat is available on those territories.

 

 

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